Empathy takes time and results from more than just user interviews. Team dialogue, agreements, disagreements, and judgment calls build its foundation.
All tagged Sensemaking
Empathy takes time and results from more than just user interviews. Team dialogue, agreements, disagreements, and judgment calls build its foundation.
Wicked problems, short project schedules, small qualitative data sets, and the possibilities of data science are trends that influence our choice of design methods today.
Health narratives can provide the plot, characters, and outcomes for our care strategies. But why is it so hard to create them with our caregivers and providers?
The rich data sets from sensed behavior might enable products and services to continuously tailor features and functions in response to changing user behaviors.
Our frog team recently spent a day teaching design thinking and sensemaking to three cohorts of Harvard graduate students.